Legal Warning

www.glo.international. General Conditions of use of the site 

Thank you for your interest in our products and services, as well as for visiting us. If you have any questions regarding the web site, please contact us by email at support@glo.international.

The use of this web site is subject to the Conditions of Use, laying down the basic rules governing its use. If you do not agree with these Conditions of Use, please do not use this site. These Conditions of Use are available in English for users who do not speak Spanish.

1. OBJECT

These "General Conditions" govern the use (including the mere access) of the web pages part of the web site MIXEN BEAUTY TECHNOLOGIES, S.L. (hereinafter referred to as "MIXEN"), hosted under the domain name www.glo.international (hereinafter referred to as "glo.international"), including the content and services made available to users on such web pages. glo.international is a web site wholly owned by MIXEN. Any person who accesses to glo.international (hereinafter referred to as the "User") agrees to be bound by the General Conditions in force on each access to this web site.

MIXEN is a limited liability company with tax identification number B01489400 and registered in the Registry of Foundations of the Basque Country with the registration number Sheet VI-15625, Book 1493, Folio 216, record 5. Its contact details are as follows:

Domicile: Avenida de las Naciones Unidas, número 21- bajo, puerta 2. Vitoria (Alava) 01015 SPAIN
Email Address: support@glo.international

The contents and services provided by MIXEN to the User at glo.international (hereinafter referred to as the "Content" and "Services", respectively) may also be regulated by specific conditions (such as those agreed through the forms that the User completes and validates) which, in the event of a conflict, will prevail over the General Conditions (hereinafter referred to as the "Specific Conditions"). The User also agrees to be bound, whenever using the corresponding Content or Service, by their applicable Special Conditions.

As a result, the user must carefully read the General Conditions at every use of the website glo.international as well as, where appropriate, the corresponding Specific Conditions whenever the User intends to use the Content or Service concerned.

In any case, MIXEN reserves the right to modify, at any time and without prior notice, the presentation and configuration of glo.international, as well as these General Conditions or the Special Conditions.

The set of terms and conditions resulting from the General Conditions and the various Special Conditions applicable to each User in relation to glo.international will be identified as the "Contractual Relationship".

2. USE OF THE GLO.INTERNATIONAL SITE

2.1 Use

Unless otherwise stated in the Special Conditions, the use of glo.international will be free of charge, without prejudice to the cost of connection through the relevant telecommunications network through which the User has access.

The User is aware and voluntary and explicitly accepts that the use of glo.international is always under his sole responsibility.

On the use of glo.international, the User agrees not to engage in any conduct that may damage the image, interests and rights of MIXEN or third parties, or that may damage, disable or overburden the site glo.international, or that may impede, in any manner, the proper use of glo.international.

MIXEN adopts security measures reasonably adequate to detect the existence of viruses. However, the User shall be aware that the safety measures of the computer systems on the Internet are not totally reliable and that, therefore, MIXEN cannot guarantee the absence of virus or other elements that may cause alterations in the computer systems (hardware and software) of the User or electronic documents and files contained therein.

2.2 Conditions of Use

These Conditions of Use do not apply to the sale of products through the web site (glo.international). These sales are subject to our conditions of sale.

2.3 Access to certain services

Access to certain services on the website glo.international may require the registration of the user data. Please make sure that the data supplied for registration are complete and accurate. Children under 16 are not permitted to register.

2.4 Intellectual and Industrial Property Rights

The contents provided by MIXEN, as well as the contents made public on the network through the web site, are protected by intellectual property legislation.

It is prohibited any form of reproduction, distribution, public communication, transformation, delivery and, in general, any other public use referring both to the web pages as to its contents and information, without the express and prior consent in writing of MIXEN.

As a result, all the contents that are displayed on different web sites and in particular, designs, texts, graphics, logos, icons, buttons, software, commercial names, brands, industrial drawings or any other signs susceptible to industrial and commercial use are subject to rights of intellectual and industrial property of MIXEN or third party holders who have duly authorized their inclusion in the different web sites.

It is prohibited any act by virtue of which the Users of the services or contents can make any commercial use, directly or indirectly, entirety or partially, of any of the contents, images, forms, indexes and other formal expressions that are part of the websites without prior permission and in writing by MIXEN.

MIXEN is free to limit access to web pages and to the products and services offered therein, as well as the subsequent publication of the opinions, observations, images or comments that users can make you get via email.

In this sense, MIXEN may establish, if deemed appropriate, without prejudice to the sole and exclusive responsibility of the Users, the filters necessary to avoid that any content or opinion considered racist, xenophobic, discriminatory, pornographic, defamatory or which, in any case, encourage violence or the dissemination of contents clearly illicit or harmful may be made public in the network through its web pages.

Users who send suggestions, observations, opinions or comments to any MIXEN web page through the email service, unless they expressly and unmistakable state otherwise, in the cases where due to the nature of the services or contents it is possible, it is understood that they authorize MIXEN to reproduce, distribute, display, transmit , retransmit, emit in any format, store in hardware or logical devises (for example, floppy or hard disk of computers), digitalize, set available from data bases belonging to MIXEN, translate, adapt, arrange or transform in any other manner such observations, opinions or comments, for all the time of copyright protection that is legally foreseen.

Additionally, it is understood that this authorization is granted for free and that by the single fact of sending by email such observations, opinions or comments, the Users waive any remuneration claim from MIXEN.

MIXEN will not assume any responsibility for the content, services, products, etc., of third parties which may be accessed directly or through banners, links, links, hyperlinks, framing or similar bonds from MIXEN websites.

The user sending images, photos, reviews, etc. guarantees being the owner and having the necessary authorizations (especially in case of including data or images of third parties and in particular if they are minors).

MIXEN is not responsible for the ideas expressed by Users, and reserves the right to suspend or remove comments that breach these conditions.

2.5 Hyperlinks and Linked Sites

2.5.1 Hyperlinks

Any user and, in general, any natural or legal person may establish a hyperlink or linkage technical device (for example, links or buttons) from their website to glo.international (hereinafter referred to as the "Hyperlink").

The establishment of the hyperlink does not imply in any case the existence of any relationship between MIXEN and the owner of the website in which it is established, nor acceptance and approval by MIXEN of its contents or services.

In any case, MIXEN reserves the right to prohibit or render useless any hyperlink to glo.international, especially in the cases of wrongfulness of the activity or contents of the website where the hyperlink is included at any time.

2.5.2 Linked Sites

glo.international provides the User with the information, contents and services available on the Internet, hyperlinks or link technical devices (for example, links or buttons) that allow the User accessing to sites or Internet portals belonging to or managed by third parties (hereinafter referred to as the "Linked Sites") only for searching and accessing purposes.

MIXEN does not offers or sells, neither by itself or through third parties, the information, contents and services available on the Linked Sites, nor approves, supervises or controls in any way the contents and services, and any other material existing in them whatsoever, assuming the User exclusive responsibility for the navigation through them.

3. EXCLUSION OF WARRANTIES AND LIABILITY

Except in those cases expressly provided for in these General Conditions or the Special Conditions, MIXEN is not responsible for the damages of any nature that may arise from the lack of accuracy, completeness, topicality, as well as errors or omissions that the Contents and Services contained and provided in glo.international or any other content that may be accessed through the website, nor assumes any obligation or commitment to verify or monitor their content and information.

In addition, MIXEN does not guarantee the availability, continuity, and infallibility of the operation of glo.international, and, in consequence, excludes, to the fullest extent permitted by applicable law, any liability for damages of any kind that may arise from the lack of availability or continuity of the operation of glo.international and the Services enabled on this web site as well as to errors in accessing the different web pages or those from which, if applicable, the provision of such Services.

In particular, MIXEN excludes any liability for damages of any nature that may arise due to services provided by third parties through glo.international, as well as media that they enable to manage service requests, and specifically, including but not limited to: by acts of unfair competition and illegal advertising as a result of the provision of services by third parties through glo.international, as well as the lack of veracity, accuracy, completeness, defects, relevance and/or topicality of the contents transmitted, disseminated, stored, received, obtained, made available or accessible through the services provided by third parties through glo.international.

4. CONDITIONS OF USE OF THE ONLINE SHOP

These Conditions of Use apply to all transactions of merchandise sale performed through this web site. Carefully read all of the Conditions of Use of the on-line shop before making any transaction. Please note that the use of this web site is still subject to our General and Specific Conditions of Use.

We reserve the right to modify these Conditions of Use of the on-line shop at any time and without prior notice, and it is your responsibility to read these Conditions of Use of the on-line shop before sending each purchase order. Any modified conditions shall become effective from the date of publication on this website glo.international.

To place an order in MIXEN Beauty Technologies S.L.U. on-line shop (hereinafter referred to as the "On-line Shop"), the user can perform it without prior registration.

Also, the User must take into account the following information for using the on-line shop.

4.1 Process of purchase in the on-line shop

Step 1. There is a catalogue of products featuring all available items. The on-line shop can be accessed from the "On-line shop" menu.

When accessing the on-line shop, the User can view different items available in the on-line shop. By pressing the button "+ info" on each item, the User can get all detailed information about that product.

Step 2. Once the User has chosen an item, and, if applicable, the desired amount, the User must click on the "Buy" option for each product. A window named "Your Order" automatically opens at the upper right corner of the screen; in that window, the User can view the list of products selected up to that moment. The User will always have the option of modifying the number of units and delete the selected product by reducing the number of units to 0. The User can continue adding items to the order by clicking on the "Buy" button on each product.

The User can always see in the "Your Order" window the quantity of articles included in the order and the cumulative amount of the order in progress.

Step 3. When the User has finished choosing the items to buy, it is possible to order them by clicking on the button "Place your Order" in the "Your Order" window.

The User must take into account that the on-line shop accepts credit card payment. To enter the banking data, the User must press the button "Place your order". This process will be made through a payment gateway with a bank, within a secure environment, which means that your data are recorded in the archives f MIXEN although the payment is not completed.

The transfer of the ownership of the acquired property will take place at the time of the delivery of the order at the address indicated by the User in the appropriate form.

Step 4. At the end of the process, a screen with the data of the request will appear, and the User has the option to print it by pressing the "Print" button. In any case, the User will receive a confirmation of the performed order via the email address provided.

If case of queries in relation to the buying process, the Users may be in contact with the on-line shop through the following means:
- E-mail: support@glo.international

4.2 Relevant information regarding the on-line shop

4.2.1 Delivery Conditions

The on-line shop strives to provide the best possible service to all its Users and customers. Shipments can be made to any area within Europe.

Products will be delivered to the address specified in the order; we will not be responsible for errors in the delivery address.

The merchandise will leave the warehouse within 72 hours (as long as the item is in stock) unless the order is made on Friday, in which case the order will leave the warehouse on the following Monday.

Once the order passes to the carrier, this will try to deliver it to the User as soon as possible, but MIXEN cannot confirm the exact delivery time since it will depend on conditions of delivery; although we will endeavour to deliver in the shortest time possible, we assume no responsibility for deliveries outside term due to external circumstances beyond our control, in any case, the maximum period shall be 30 days.

The property of the ordered goods will be transferred once the full payment has been received. Once you have received the products, you will be responsible for any damage or loss. If you decide to cancel the order according to the clause

4.2.2 Pricing & Promotions

Prices for products that can be purchased in the on-line shop and shown on glo.international include value added tax ("VAT").

We are not responsible for any other import tax, sale tax, and other expenses that may apply to the delivery destination.

While we try that all prices displayed on this website are accurate, occasionally errors may occur, and products can be displayed with wrong prices. Shall we note that there is an error in the price of a product, we will inform it as soon as possible and consult you if you want to continue the order at the correct price or if you want to cancel it. If we are not able to contact you for any reason, we will consider that your order has been cancelled. Money paid for cancelled orders will be refunded in full within thirty (30) days after the cancellation. If prices have been lowered as part of a special offer, such prices shall be valid only during the promotion and shall only apply to orders accepted within this period.

We reserve the right to adjust the prices of the products, offerings, products, and the specifications of the products available through this website at our discretion, at any time before acceptance of your order.

4.2.3 Shipping Costs

Shipments will be made through a transport company not belonging to MIXEN. Shipping costs are free of charge, except for those orders with an amount less than € 40.

4.2.4 Cancellation and Return of Items

If you wish to return your on-line order, you may do so at any time within fourteen (14) calendar days from receiving the products. Any return must be communicated in writing via email to support@glo.international

Once the restitution of the order has been requested, all products must be returned immediately and, in any case, within fourteen (14) days. The risk incurred by the return is your responsibility. We recommend returning the products by courier so that we can verify receipt. Please note that if you want to cancel, or has cancelled the order, it has an obligation to keep products in the same condition in which they were received.

The articles in question must be sent to Avenida de las Naciones Unidas, número 21- bajo, puerta 2. Vitoria (Alava) 01015 SPAIN. The money paid for the products listed in the cancelled order will be refunded to your credit or debit card within fourteen (14) calendar days from receipt of the notice of return. However, we will retain the refund until receipt of goods, and check that they are in good condition.

Cancellation of an Order

The User, without additional charge, may cancel an order already made provided that it has not reached the shipment stage. In this case, the User can request cancellation through the email address support@glo.international.

4.2.5 Information about the right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire after 14 days from the date you, or a third party indicated by you other than the carrier, has acquired the material possession of the goods.

To exercise the right of withdrawal, you shall notify MIXEN your decision to withdraw from the contract through a clear statement (for example, a letter sent by postal mail, fax or e-mail). You can use the withdrawal form included below, although its use is not mandatory. To meet the cancellation period, it is sufficient that the communication concerning the exercise of this right is sent before the expiry of the deadline.

Consequences of withdrawal:

  • In the event of withdrawal, we will refund you all payments received from you, including delivery charges (if those charges have been charged due to an order of less than € 40) without any undue delay and, in any case, later than 14 calendar days from the date on which you inform us your decision to withdraw from this contract. We shall reimburse the money using the same means of payment you used for the initial transaction unless you have expressly provided otherwise. In any case, no fees shall be charged for processing repayment. You are responsible for the return shipping cost. We can retain the reimbursement until you submit a proof of the return of the products, according to the condition firstly met.
  • You shall return or submit the goods directly to MIXEN BEAUTY TECHNOLOGIES SL., Avenida de las Naciones Unidas, número 21- bajo, puerta 2. Vitoria (Alava) 01015 SPAIN without any undue delay and, in any case, at the latest within a period of 14 calendar days from the date you inform us your decision of withdrawal from the contract. The deadline is met if you send back the goods before the period has ended. You shall bear the direct cost returning the goods. You will only be responsible for the decrease in value of the goods due to handling them differently than as required to establish the nature, characteristics, and performance of goods.
4.2.6 Payment
  1. Payment of the requested products will be charged to the account associated with your card or your PayPal account when you place the order.
  2. The total cost of your order is the price of the products plus VAT and shipping costs, as shown in the order confirmation screen.
  3. You must confirm that you are the owner of the credit or debit card you are using for the purchase of products through this web site. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment for any reason, we will not accept your order and, consequently, we will not be responsible for the delay of delivery or not deliver the product. We are not obligated to notify you of the reason for the rejection.
  4. We will not be responsible if the issuer of your card and/or bank charges fees for the processing of your payment with a credit or debit card.
  5. The acceptance of the order and the contract will take place once the payment of the cost of the goods has been authorised by the issuer of your credit or debit card or PayPal account and we have sent you an email with the confirmation of the order ("Confirmation via e-mail"). The Confirmation via e-mail will confirm your order number, the description, price and quantity of the ordered products, the address of delivery and billing, the payment method and the total. 
  6. Products are subject to availability. If for any reason after the acceptance of the order we cannot send the products requested within the estimated delivery time, we will inform you as soon as possible and give you the option to cancel the order and receive a full refund of your money.
4.2.7 Warranties and Liability
  1. We guarantee at the time of delivery of the products that these will be of satisfactory quality, conform to the description given on the website and suitable for their purpose. Except for the purpose generally accepted of the products sold through this web site, you have not identified any other specific purpose.
  2. You must notify in writing any claim based on a lack of conformity of the product (affecting the quality, conditions, defects) within the period of two months since this lack of conformity appears; the latter in compliance with the proper exercise of actions relating to the guarantee of two years that our articles have in the terms established by the Law.

4.3 Acceptance of the General and Specific Conditions

Filling in and sending the purchase order is understood as the full acceptance without reservations from the user of each and every one of the General and Specific Conditions.

5. DATA PROTECTION

To make use of some of the Contents and Services of glo.international, Users first must provide MIXEN certain data of a personal nature (hereinafter referred to as "Personal Data"). MIXEN will automatically manage the Personal Data for the purposes and under the conditions defined in its Data Protection Policy posted in the URL; the user must consult and accept it specifically when entering personal data.

6. DURATION AND TERMINATION

The provision of glo.international service has, in principle, an indefinite term. However, MIXEN is authorized to terminate or suspend the provision of the service, totally or partially, at any time, without prejudice to the contractual commitments that may exist, where necessary, with Users. The termination of glo.international service, totally or partially, will not compel MIXEN to warn Users previously, without prejudice to the contractual obligations undertaken before the Users, as long as it is reasonably possible.

7. CONTRACT TRANSFER

The User may not transfer the Contractual Relationship, totally or partially, and the rights or obligations arising from it, unless express prior authorization and in writing from MIXEN.

MIXEN may assign the Contractual Relationship, totally or partially, and any related right or obligation to any third party of its choice, without the prior consent of the User or prior notification.

8. COMMUNICATIONS

All communications between the Parties shall be in writing, either by mail, fax or e-mail and, regarding MIXEN, to addresses indicated in these General Conditions and, in the case of the User, to the contact details provided. Communications shall be deemed duly delivered and received when they are made through a letter with return receipt, and those made by telegram, fax or e-mail when their reception can be demonstrated. Any communication sent to the addresses provided by Users shall be properly effected, except if the User had previously notified to MIXEN a change of domicile with a minimum notice of fifteen (15) calendar days.

9. MODIFICATION OF THE CONTRACTUAL RELATIONSHIP

Users are aware that MIXEN may modify these General Conditions and the Contractual Relationship at any time without informing the Users. Users shall periodically consult the General Conditions for its applicable version at each time.

10. MISCELLANEOUS

These General Conditions are the express manifestation of the will of the parties in relation to its object, and they invalidate the verbal and written agreements reached in this regard before their acceptance by the User.

The declaration of nullity or invalidity of any provision contained in these General Conditions shall not affect the validity and effectiveness of the remaining provisions, which shall be interpreted and applied in the lawful meaning closest to that resulted from the application of the invalid clause.

The waiver by any party of any breach of any of the provisions of these General Conditions by the other party shall not constitute a waiver to claim against any future breach of the same or of any other obligation. The delay or omission of the parties in the exercise of any right that by virtue of the General Conditions shall not constitute a waiver of the corresponding right.

11. APPLICABLE LAW AND JURISDICTION

These General Conditions and the Contractual Relationship shall be governed by the Spanish law.

Except in the cases of consumers and users, in which regard the provisions of the current legislation shall apply, the Users and MIXEN undergo, waiving any other jurisdiction that could correspond to them, to the judges and tribunals of the city of Vitoria-Gasteiz (Spain), in relation to any dispute about the validity, effectiveness, compliance, interpretation, execution or any other matter relating to these General Conditions and the Contractual Relationship.

Online Dispute Resolution for consumer:

Pursuant to art. 14.1. European Regulation 524/2013, the European Union provides a platform dispute resolution available online at following link:

http://ec.europa.eu/consumers/odr

Customers can submit their claims to through the online conflict resolution platform. ANNEX 1

Withdrawal Form

Only complete and return this form if you wish to cancel the contract:

For the attention of:

Mixen Beauty Technologies SL
Avenida de las Naciones Unidas, número 21- bajo, puerta 2. Vitoria (Alava) 01015 SPAIN.
Hereby, I/We contact you to communicate that I/We withdraw my/our contract for the following good/provision of service: 

  • Ordered on / Received on 
  • Name of the consumer and user / consumers and users
  • Domicile of the consumer and user / consumers and users
  • Signature of the consumer and user / consumers and users
  • Date
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